These further terms and conditions apply to all furniture transactions on the Lytton & Lily website. By placing an order with us you will be deemed to have read, understood and agreed to these additional Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at email@example.com or on 01598 710488 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.
All of our furniture is handmade and small imperfections are part of the natural character of the furniture. Each piece is hand crafted and hand finished and therefore may vary slightly from the one shown. All measurements provided in our catalogue or on our website are approximate and we cannot guarantee exact measurements due to the handmade nature of the furniture. It is the customers responsibility to understand the dimensions of the furniture ordered and measuring the space fit for the purpose of the furniture to ensure that it will fit in and that there is adequate access. Most of our furniture arrives assembled in one piece. The painted furniture is produced to have an antiqued, distressed appearance which can be confused as imperfections but is the desired finish. Manufacturers finish, colour and texture can vary therefore we cannot guarantee finish match when reordering at a later date. We always do our best to match furniture for you but we cannot accept returns for furniture that does not match existing furniture.
Although some reclaimed aged wood is used in the manufacture of some of our furniture products in order to minimise cracking, the Buyer accepts that some cracking or splitting over time is inherent to the nature of the traditional materials used and does not constitute a defect in the product of any kind.
We have made every effort to portray the correct colouring of the finish on our website. Colour can vary on different monitors and printers. When supplying furniture we always do our best to supply in the same colour finish for each order unless ordered in different finishes.
We will attempt to honour our published prices; however, they are subject to change without prior notice, however once we have accepted an order the furniture price is guaranteed. Delivery charges are always quoted as an estimate based on experienced shipments. We reserve the right to pass on any additional delivery charges.
DEPOSITS AND BALANCES PAYABLE
All items are subject to availability. For in-stock furniture, we require 100% full payment at time of order. A 50% non-refundable deposit is required on bespoke, custom or made-to-order furniture. A 50% deposit is also required on out-of-stock furniture. Your deposit is to ensure that it is included in our next shipment to the UK and prevents a regular stocked item being pre-sold during shipping to the UK. The balance of your order is due when the item is ready for despatch to you. We will then notify you by email that your furniture has arrived into the UK and advise when it is ready to be shipped. We will inform you as soon as possible if goods you have ordered are no longer available or we are unable to satisfy the standard delivery lead time.
FURNITURE MEASUREMENTS AND DESCRIPTION
The dimensions provided are approximate and for your guidance and may vary slightly between the same pieces. All descriptions, dimensions and materials have been given by way of identification only and the use of such information shall not constitute a sale by description.
Customers are required to familiarise themselves with what is commonly understood by the terms ‘distressed or antique finish’ and ‘distressed furniture’ before ordering such items. These terms mean the goods will exhibit a variety of imperfections to the surfaces, such as cracked, flaking or incomplete paintwork or lacquer, marks, gouges, splits or cracks to the surfaces or any other blemishes deliberately intended to create a worn, aged or re-used appearance.
Wood and wood-based furniture has inherent inconsistencies in the absorbency of its surfaces. It is inevitable therefore that this will result in some colour variations in the finish on painted furniture.
Knots are the marks where a limb or branch has been cut off when trees are converted into planks. In new timber, nutrients in the form of resin may continue to pass through these points for some considerable time, causing 'bleeding' through to the surface. This is a natural process and is more noticeable with painted furniture.
CARE, INSPECTION AND HANDLING OF GOODS
Wood will exhibit variations in colour, grain pattern and tone within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural characteristic of the material. Wood will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material. It is not unusual for wooden furniture to crack or split as the timber settles; this happens more frequently with waxed furniture and is completely normal.
Wooden furniture will swell in damp conditions and shrink in hot, dry conditions. Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable. No wooden products are stain or heat resistant, although a lacquered product offers slightly greater protection.
No refunds will be payable for damage caused by mishandling furniture, misuse of furniture or the application of unsuitable coatings, polishes or abrasives.
All items are subject to availability.
Standard delivery lead time for all furniture can be up to 10 weeks of ordering. As many of our products are made on order, delivery might vary due to unforeseen circumstances. Please refer to delivery lead time stated on individual product pages. Should you require further information, please contact our Customer Services Team on 01598 710488.
We will inform you as soon as possible if goods you have ordered are no longer available or we are unable to satisfy the standard delivery lead time.
Furniture Delivery Per Item (£60.00) Mainland UK Only.
All delivery charges quoted on our website are applicable to the majority of mainland UK addresses only. An additional charge for delivery to more remote parts of the mainland (such as to Northern Scotland and Cornwall) and to offshore and overseas addresses may apply. We will inform the Buyer of any additional charge for delivery to these areas before processing any payment.
Our FREE DELIVERY services do not apply to furniture orders.
The service provided is delivery of your furniture to your front door. Any restricted access, steps etc should be notified prior to delivery. The carriers do not assemble the furniture for you. The delivery is usually made by one driver and may need assistance for delivery of larger items.
The carriers are not insured for any incident which may take place while delivering within your home. Therefore even though they can be obliged to help deliver your furniture into your home they cannot be held responsible for any damage which may be caused while providing additional help to deliver furniture beyond the van. We ensure that all the goods are checked before they are dispatched and leave our warehouse for any defects. Furniture is adequately wrapped to prevent damage in transit.
Your furniture order will be delivered to you within 1-3 weeks of receipt of your order unless you have ordered an awaiting stock item in which case the goods will be delivered to you within 1-3 weeks of us receiving the supplier delivery. We will contact you once your order is complete in order to arrange your delivery date. Unfortunately, we are unable to provide a time estimate for delivery.
Deliveries are made by our couriers and take place Monday to Friday 8.00 am to 6.00 pm. The day(s) and times that we deliver to your area will be discussed with you when we call you. For further information regarding your delivery please contact our Customer Services Team on 01598 710488.
In the case of goods purchased by credit card, those goods can only be shipped to the credit cardholder’s address and must be signed for on delivery. Lytton & Lily value your security. To safeguard this, a signature is required on delivery to acknowledge safe receipt of goods.
If the product is an awaiting stock item the lead-time quoted is given in good faith. The lead-time is the number of weeks we expect it will take to receive your furniture into our Goods In Department. Once the furniture has arrived and been booked into stock we will contact you within 2-3 working days to arrange your delivery. The delivery lead time quoted is based on the best available information from our suppliers at the time of purchase. Where any delay occurs we will notify you by post or email at the earliest opportunity.
For awaiting stock items, please allow up to 90 days for delivery. For bespoke or specialised items, delivery times will vary and may take longer than 90 days.
We make every effort to carry out deliveries on the date quoted. The delivery date we give to you is an estimate given in good faith. If we subsequently learn that the estimate is inaccurate, we will endeavour to inform you using the contact numbers you have given us. Please provide the best contact number for the courier when placing an order as well as providing the correct address details in full at time of order so the delivery is not delayed. All of the vehicles operate a multi-drop facility, so unfortunately it is not possible to state an exact delivery time but we will do our best to inform you of the day of the delivery.
We aim to deliver your furniture within the times quoted on our website when you place your order. Where multiple items have been ordered, we will endeavour to deliver them all together by the longest lead-time quoted, unless a split delivery is requested. This additional service may be subject to a further carriage charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, we cannot accept any liability for consequential loss.
Please consider the following factors that may prevent us from completing a standard delivery: red routes and parking restrictions; delivery vehicle size restrictions; restricted access into property due to the size of the ground floor entrance; restricted access within the property to the ground floor delivery location. Such factors may require alternative delivery methods for which, in most cases, there is an additional charge. Your order will be delivered to your front door however we regret that we cannot deliver items past the ground floor level. Our delivery agents are only insured to deliver goods to a ground level location. Therefore the Buyer must make their own arrangements if they require the products to be delivered to somewhere other than a ground level location. We shall be deemed to have fulfilled our delivery obligations once we have delivered your order to a suitable ground level location within the place of delivery.
Please ensure you have checked that the access available is adequate. Lytton & Lily cannot accept any responsibility for failure to deliver any item due to restricted access. If you have any concerns regarding delivery or require further information, please contact us on 01598 710488 or email to firstname.lastname@example.org.
Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns. Please refer to our full Delivery Policy for further information.
Under the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 working days after you received the goods. Certain goods are exempt from this cooling off period, for example bespoke or special orders. You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted). Under no circumstances shall we be liable to you for loss of profits, economic loss or any other loss.
If you cancel the contract before receiving the goods or delivery has been arranged, we will refund all the monies paid by you as soon as possible and within 30 days in any event of the cancellation being accepted. If delivery has already been arranged then you must return the goods in their unopened and original packaging. In such cases delivery charges to and from you will be deducted from the refund. If you have already received the goods when the contract is cancelled then you must return the goods to us as soon as possible and within seven days of cancellation in any event. We will refund all the monies paid by you excluding delivery charges provided that the goods are returned to us in their unopened and original packaging. No refund will be given for opened or damaged boxes or goods assembled by you.
ORDER CANCELLATION BY US
We reserve the right not to accept any order request if:
- We have insufficient stock to deliver the goods you have ordered;
- We do not deliver to your area;
- One or more of the goods ordered was incorrectly described or priced on the website;
- The payment transaction is not authorized
- If you have not complied with our terms and conditions of sale.
If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered or any losses incurred.
UNWANTED FURNITURE PURCHASES
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture to ensure successful delivery, and to confirm that the product is the right size, colour and specification for your needs. Where large products are returned as unwanted we will need to make a charge equal to the original delivery fee to cover the collection cost.
None of the above conditions affect your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection (Distance Selling) Regulations please see our Terms & Conditions.
Returns & Refunds: Online Furniture Orders Only
We hope that you are delighted with your purchase from Lytton & Lily. However, if you would like to return any items or your purchase is unsuitable, we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. Please note that you are entitled to cancel this contract no longer than 7 working days after the day on which your order is received.
If you wish to return your furniture order, please email email@example.com or call 01598 710488 immediately.
Delivery fees are non-refundable. For reasons of preference we will arrange to collect this item from you and will apply an appropriate collection charge; at least equal to the original delivery charge but additional charges could be incurred, and this will be debited from the refunded amount. You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Goods In Department. Returns are processed as soon as possible but please allow up to 28 days for your return to be processed.
A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in fully resaleable condition with original product packaging and instructions, where appropriate, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
SELF ASSEMBLY FURNITURE
Please ensure that that you have all the fittings before you throw away the packaging. Replacement fittings can be obtained (subject to availability) and sent to you as long as you tell us that something is missing within seven days of delivery. It is important to read the assembly instructions carefully as we cannot accept the return of items whose assembly instructions were not followed or where damage has been caused by poor assembly. The delivery team are not able to unpack flat-pack items, nor assemble products for you.
DAMAGED OR FAULTY GOODS
We try to ensure that all goods are sent in good condition. We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, within seven days of receipt by telephone, letter or email. Damaged or defective goods must be notified as soon as possible our Customer Services Department by email firstname.lastname@example.org, or by telephone on 01598 710488. All claims for damage must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs. We do not accept any claims for damage caused by you the customer.
Any damaged goods will be repaired or replaced as soon as possible, or a refund given. We cannot accept return of any items after this period. All furniture sold is intended for domestic use only. We cannot accept responsibility if used for contract/ commercial purposes. All goods are covered by a one-year manufacturers warranty against faulty workmanship. This is dependant on the buyer’s compliance of general guidelines, and does not cover accidental damage caused by the buyer.
If you would like to discuss the exchange or return of any item, or have any further questions or queries about our Returns Policy then please contact our Customer Services Team on 01598 710488 or email us at email@example.com.