Terms and Conditions
Welcome to the Lytton and Lily Vintage Home and Garden website at www.lyttonandlily.co.uk. By accessing this website or placing an order with us you agree to these terms and conditions for use.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.
These Terms and Conditions may change and Lytton and Lily reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason we suggest you review these Terms and Conditions whenever you purchase products from us or use our website. If you do not agree with these Conditions you should not use or access this website. If you have any queries please contact us at email@example.com.
This site is owned and operated by Lytton and Lily Vintage Home and Garden. The website address is www.lyttonandlily.co.uk. The mailing address is Threshers Cottage, Brayford, Barnstaple, Devon, EX32 7QS, United Kingdom.
The following terms and conditions will apply between you and Lytton & Lily, when you purchase from www.lyttonandlily.co.uk and Lytton & Lily By Mail, or by telephone. The terms do not affect your statutory rights.
By submitting an order to us online you represent and warrant that the payment details provided on your order are valid and correct, that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment for the product(s) ordered. By placing an order you confirm that you are the person referred to in the billing details.
You undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You agree that email and telephone contact details can be used as a means of communication with you.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from www.lyttonandlily.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Lytton & Lily as soon as possible.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Lytton & Lily tracks the electronic 'fingerprints' of every order placed on www.lyttonandlily.co.uk to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Visitors under the age of 18 should not register with this website or submit any information to us. If you are under 18 you may only use the site in conjunction with, or under the supervision of a parent or guardian. If you do not meet these criteria then please do not use this site.
We do not accept any liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
Lytton & Lily reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
- you fail to make payment to us when due
- you breach any of our terms and conditions
- when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
- we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.lyttonandlily.co.uk.
Acceptance of Your Order
You can place an order online or over the telephone.
Non-acceptance of an order may be a result of one of the following:
- where the goods are out of stock – see Product Availability;
- where your payment has not been authorised;
- where there has been a pricing or product description error;
- failure to meet the eligibility to order set out in our Terms and Conditions.
Availability information for products is listed on each individual product description. If Lytton & Lily have insufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.
Discount vouchers cannot be used on sale products.
Shortly after you have placed your order online an email will be sent to the registered email address you have provided acknowledging the exact details of your order including products ordered, payment method, cost including postage and packing and VAT. Please check the details on the acknowledgement email are correct and contact us as soon as possible if any details are incorrect. This email is not an order confirmation or acceptance from Lytton & Lily. If you do not receive an order acknowledgement within five business days, please contact our Customer Service Team at firstname.lastname@example.org or alternatively by telephone on + 44 (0) 1598 710488.
Acceptance of the order placed by you online and the completion of the contract between you and Lytton & Lily takes place when your order is dispatched, unless you have cancelled your order in accordance with the Order Cancellation procedure set out below.
We will send you a dispatch confirmation by email.
Our Customer Services Team will be delighted to help you place your order over the telephone, and will be pleased to help you make your selection and advise you about the selection offered online and help you with any queries you may have. Our order lines are open from 10.00 am to 5.00 pm Monday to Saturday. Please call us on + 44 (0) 1598 710488.
Where you place an order over the telephone you will be given a customer reference as an acknowledgement of your order. This is not an order acceptance. We accept your order for items ordered by telephone at the point of dispatch, unless you have cancelled your order in accordance with the Order Cancellation procedure set out below.
Telephone calls to Lytton & Lily may be monitored and recorded for security and staff training purposes.
Terms and Conditions FURNITURE ORDERS - (Applies To Online and Telephone Orders Only)
Payment of Purchase Price and Ownership of Goods
On point of purchase Lytton and Lily will take full payment in advance of delivery. For our cancellation and refund policy please see below. For in-stock furniture, we require 100% full payment at time of order. A non-refundable deposit is required on bespoke, custom or made-to-order furniture. A 50% deposit is also required on out-of-stock furniture. Your deposit is to ensure that it is included in our next shipment to the UK and prevents a regular stocked item being pre-sold during shipping to the UK. The balance of your order is due when the item is ready for despatch to you. We will then notify you by email that your furniture has arrived into the UK and advise when it is ready to be shipped.
We will offer you the first available date and time slot for delivery in your area. This is normally 2-4 weeks from the date we have contacted you to arrange delivery. We request that you accept the earliest date offered for delivery.
Contract Cancellation and Returns Procedure for Furniture Orders Only
Please note that you are entitled to cancel this contract no longer than 7 working days after the day on which your order is received.
If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply;
- Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge.
- You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Goods In Department.
- Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns Procedure for Damaged Furniture deliveries (online furniture orders only)
In the unlikely event that your furniture arrives damaged or faulty please email email@example.com or call 01598 710488 immediately.
The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns. Please refer to our full Delivery Policy for further information.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
- Register by providing your real name, phone number, email address, payment details and other requested information;
- Be over 18 years of age;
- Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable;
- Possess a valid credit or debit card issued by a bank acceptable to us.
- By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
If you wish to cancel your order placed online or over the telephone:
Please contact our Customer Services Team by calling + 44 (0) 1598 710488 between 10.00 am and 5.00 pm Monday to Saturday.
Forwarding your acknowledgement email to us at firstname.lastname@example.org stating your intention to cancel the order.
In writing to Customer Services, Lytton & Lily Vintage Home & Garden, Threshers Cottage, Brayford, Barnstaple, Devon, EX32 7QS.
It may not be possible to cancel an order being dispatched as we do our best to process orders as quickly as possible. In the event that the goods have already been dispatched, please return the goods to us in accordance with our Returns Policy.
The Returns Policy applies to goods purchased on our website, over the telephone, by fax or post.
You may return most items sold by www.lyttonandlily.co.uk within 30 days from the date of dispatch for a full refund. Please refer to our Returns procedure for further information.
www.lyttonandlily.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 30 days from the date of despatch, subject to stock availability. Please refer to our Returns procedure for further information.
Short Delivery, Defective Goods or Damaged Goods
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery should be notified in writing within 7 days of receipt your order to the postal address in the confirmation email or by email to email@example.com. Defective goods found at a later date, but within 12 months of purchase, should be notified immediately, in writing only, please ensure that you fully state the issue and if necessary provide photographs to assist us in understanding your issue to Customer Services Department, Lytton and Lily, Threshers Cottage, Brayford, Barnstaple, Devon, EX32 7QS. We may ask you to return the goods to us for inspection. We do not accept any claims for damage caused by you the customer through misuse or general wear and tear.
We only accept payment for orders in £ (GBP Pounds) Sterling.
We accept payment by Maestro, MasterCard, Visa and Visa Debit, Visa Electron, Solo, Amex.
All credit cards require name as it appears on the card, credit card number and expiry date and your three digit security code. Any missing or inaccurate information will delay the processing of your order. Please carefully re-check your order payment before final submission.
If you choose to pay for an item using a payment card with a foreign currency denominated account, the amount will still be taken in £ Sterling, if your card issuer allows, at the conversion rate applied by the relevant payment scheme at the time of processing your order.
International Maestro Cards can only be accepted if the card is part of the 3D secure scheme.
Please note that we cannot guarantee the security of data that you may send by email. Please do not send payment information by email. For details of the security measures that we have in place please read our Security and Privacy Policies.
Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide when you place your order.
All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
3D Secure is a payment verification protocol used by major credit card companies, branded as 'MasterCard Secure Code' and 'Verified by Visa'.
If your payment card is part of the 3D scheme your card must successfully pass 3D Authentication to place your order. Cards registered with 3D Secure require the user to enter a Personal Identification Number (PIN) code. This is not the same PIN code issued with the card.
Lytton and Lily use the 3D Secure system to prevent credit card fraud. The system is completely automated and we do not store any of the data provided by the 3D Secure system.
Lytton and Lily does not store any credit card details or other sensitive information at www.lyttonandlily.co.uk. All transactions are processed by Protx, which uses bank approved software and the highest level of encryption to ensure that your credit card details are kept secure at all times.
Card payments can also be made over the telephone. Please telephone our Customer Services Team on +44 (0) 1598 750030, 10.00 am to 5.00 pm, Monday to Saturday.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Lytton and Lily will not be liable for any delay or non-delivery. Please note we do not ask for your PIN or 3D Secure PIN numbers for your order to be placed.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note that international shipments may be subject to cross-border inspections by customs authorities.
Please refer to our full Delivery Policy for further information.
Shipping and Processing Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you also to review detailed information about our Delivery Service in our Delivery Policy.
You will not be charged until the goods are ready to dispatch and we will only charge you postage once per order, even if we send you more than one parcel. We will try to meet any date stated for delivery, but the dates are not guaranteed. Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you.
Lytton and Lily shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.
All prices shown on our website are in £ Sterling. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
UK VAT will automatically be deducted (where applicable) from orders dispatched to non-EU countries. The total deduction will be clearly indicated during the checkout process and will be shown on the order confirmation and the Delivery Invoice.
Prices may change and offers may be withdrawn at any time.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown separately on this website.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
Pricing Policy – Online Merchandise
At www.lyttonandlily.co.uk our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We may also offer merchandise at promotional prices.
We may offer merchandise online at the same price at which it is offered in Lytton and Lily Retail Store or the Lytton and Lily by Mail brochure, and our promotions may follow those that you'll find in the Lytton and Lily store or the By Mail brochure. However, in some cases, the prices will be different because the website, store and brochure may choose to offer items at different prices and may run different promotional events at different times. Additionally, www.lyttonandlily.co.uk may offer a product, price or promotion that is not available in the store or the current brochure.
For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at Lytton and Lily store or in the By Mail brochure may not be applied toward purchases from www.lyttonandlily.co.uk. Similarly, prices and other promotional offers (such as promotion codes and free shipping) from www.lyttonandlily.co.uk may not be applied toward purchases from Lytton and Lily stores or the By Mail brochure. However, prices and promotions in a Lytton and Lily by Mail brochure are available when you are ordering merchandise from the same brochure online.
If an error is discovered in the price of the goods that you have ordered we will inform you as soon as possible. In the event that your order for an item where the price is incorrect for any reason we will contact you to advise you the correct price and ask if you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We will give you the opportunity of confirming the order at the correct price, or if you prefer, to cancel the order altogether. If you cancel and have already for the goods in the circumstances set out above we shall refund the full amount within 30 days of the order.
Lytton and Lily feature and offer a special selection of the merchandise available in the Lytton and Lily store and through Lytton and Lily by Mail. Once an item is sold out it may be removed from the website and may not be re-available. Prices and products will change from time to time. If items that you order are out of stock, subject to delay or the price is more than shown on your order, we will contact you at the email address or contact number provided. If we are unable to contact you or receive no response to an email, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, as a result of unforeseen circumstances, it is necessary to substitute an item, substitutions will only be made with your consent. If the replacement item is of greater value you will be liable to pay for the difference in values.
We frequently add new exciting products to our selection stay updated by registering for Lytton and Lily newsletters - click here.
We reserve the right to limit quantities ordered.
Description of Products
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions, images, photographs and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
Product Photography and Images
We have taken every reasonable measure to provide accurate product images for each product for sale on this site. However, due to a number of factors outside of our control such as internet browsers, monitor colour contrasts etc; we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.
General Conditions for Lytton & Lily Gift Cards
The conditions of use as set out below, the Terms and Conditions above shall apply to the Lytton & Lily Gift Card. Please read these conditions of use in full before purchasing/using the Lytton & Lily Gift Card.
About Lytton & Lily Gift Cards
Lytton & Lily Gift Cards are Gift Vouchers and are available for purchase online in denominations of £10, £25, £50 and £100.
The price of the Gift Card is exclusive of VAT and it will be treated as another form of tender towards future purchases.
Gift Cards ordered from our website or over the telephone must be paid for in £ Sterling using the permitted methods detailed above (Payment Methods). Please also consider our Pricing Policy above.
Using Lytton & Lily Gift Cards
The Lytton & Lily Gift Card is redeemable in full or part payment for goods sold in our store, mail order brochure and online.
Gift Cards may be dispatched separately from other items on your order.
Lost or Stolen Cards
Lytton & Lily is not responsible for lost, stolen or damaged Gift Cards once issued. The Lytton & Lily Gift Card cannot be replaced if lost, stolen or damaged.
Gift Card Returns
You can only return a Lytton & Lily Gift Card provided it has not been used and you comply with the Return Policy above. To view our full Returns Policy click here. Otherwise you cannot return a Lytton & Lily Gift Card or redeem it for cash and no change will be given (the Lytton & Lily Gift Card has no cash value after purchase).
Any refund of an item purchased using a Lytton & Lily Gift Card in-store will be made in accordance with Lytton & Lily Store Policy. We will happily provide a merchandise exchange or refund to account credit or vouchers but cash refunds will not be made.
These conditions of use may be altered from time to time where we consider it reasonable and necessary to do so. The current conditions of use will be available at all times at our store.
We may change the Lytton & Lily website and correct or update information (including product information or images) or change these Terms and Conditions at any time without prior notice. Except in relation to the description of products on our website, we do not guarantee and are not responsible for any information provided on the website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by our negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
You are permitted to print and download extracts from this website for your own use on the following basis:
- no documents or related graphics on this website are modified in any way;
- no graphics on this website are used separately from accompanying text; and
- any of our copyright and trademark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
Related Copyright and Trademarks
All rights, including copyright, such as page headers, custom graphics, buttons, images and other content on this website are owned or controlled by Lytton & Lily. In accessing www.lyttonandlily.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.lyttonndlily.co.uk web pages for any other purpose whatsoever without the prior written permission of Lytton & Lily.
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance, repair or upgrade or for reasons beyond our control.
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances that are beyond our control.
- that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
- for which you have not obtained all necessary licenses and/or approvals;
- which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
- which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above.
Links to third party websites on this website are provided solely for your convenience only and we are not responsible or liable for the content of those sites. If you use these links, you leave this website. We have not reviewed all or any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
If you would like to link to this website please email us at firstname.lastname@example.org in the first instance.
This website may contain typographical errors or inaccuracies and may not be complete or current. Lytton and Lily therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. We apologize for any inconvenience.
You understand and agree that Lytton & Lily may, in its sole discretion and at any time, terminate your password, Account or use of any forum, and discard and remove any content posted or submitted by you to any forum, for any reason. Lytton & Lily may also, in its sole discretion and at any time, discontinue any forum or limit or restrict any users access thereto, for any reason. You understand and agree that Lytton & Lily may take any one or more of these actions without prior notice to you. Should Lytton & Lily take any of these actions, it may, in its sole discretion, immediately deactivate and/or delete any or all information about and concerning your account, including your Registration Information and submitted content. You understand and agree that Lytton & Lily shall not have any liability to you or any other person for any termination of your access to any forum and/or the removal of information concerning your account
Each provision of the Conditions shall be construed as seperately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Governing Law and Jurisdiction
Our retail, mail order and online business operate from the United Kingdom. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
Privacy, Security and Data Protection
When you place online or telephone orders we collect certain personal information to enable us to process your order such as name, address, email address, your credit/debit card details.
We reserve the right to keep all customer details on Lytton and Lily's ordering system and a paper copy of your at our Head Office until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential.
For further information about how we use and handle this information please read our Security and Privacy Policies.
For further information please also refer to our Frequently Asked Questions.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new clock or watch from us we would accept their old clock or watch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.