Lytton and Lily Vintage Home and Garden

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Frequently Asked Questions

MY ACCOUNT

How do I create a www.lyttonandlily.co.uk account?

Use the My Account button along the top of the website, choose Login, if you do not already have an account with us select Create An Account. You do not have to order from us to have an account with us, but by creating an account you will receive our emails and mail order brochures. To place an order with Lytton & Lily you will need to create an account with us. You will be asked to set up a password to enable access to your account.

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Why do I need to provide my email address?

We are unable to process online orders without a valid email address. Your order confirmation and despatch information will be sent to your registered email address.

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Why do I need to provide my telephone number?

We require a daytime contact telephone number (home, work or mobile) in case there is a problem in processing or delivering your order.

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What if I have problems logging into my account?

Should you have any problem with your password or accessing your account, please contact our Customer Service Team on +44 (0) 1598 710488 10.00 am to 5.00 pm Monday to Saturday. We are closed Christmas Day, Boxing Day and New Years Day, Sundays and Bank Holidays.

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I've forgotten my password, how do I get a new one?

Visit our My Account Login page and click "Forgotten Your Password" and we will email it to your registered email address.

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How do I receive or unsubscribe from email updates?

Subscribe to lyttonandlily.co.uk email updates and be the first to know about promotions and new products and receive updates about events and promotions in store in the same email

To Register:

  • Use the Sign Up Lytton and Lily Email Updates on our website.
  • Enter the required information for registration.
  • Use the check box to sign up to receive mailings.
  • Click Submit.

To unsubscribe from www.lyttonandlily.co.uk email updates:

  • If you wish to be removed from the www.lyttonandlily.co.uk email updates list, click the link to unsubscribe on the next email update you receive from us.
  • Or, if you are registered with www.lyttonandlily.co.uk you can change your preferences in your account. Sign in to view your account, then uncheck the box next to email updates and click Submit.

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What if I have problems logging into my account?

Should you have any problem with your password or accessing your account, please contact our Customer Service Team on +44 (0) 1598 710488 10.00 am to 5.00 pm Monday to Saturday. We are closed Christmas Day, Boxing Day and New Years Day, Sundays and Bank Holidays.

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How do I change my email address?

Simply follow the easy steps below to update your email address.

Registered Customers:

  • Click on My Account at the top of any page.
  • You will need to sign in to your account. Your welcome message will show to the left hand margin.
  • Click on My Account at the top of the page.
  • Select “Change Details” and update your email address.
  • Click on SUBMIT.

New User:

  • Click on Update email preferences at the bottom of any page.
  • Add your e-mail address in the space provided.
  • Uncheck the Yes, please send me email updates... box.
  • Repeat these steps to enter a new email address.

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How do I change my online account information and communication preferences?

If you wish to change or update your online account information (including your email address, password or communication preferences) simply click on MY ACCOUNT in the top menu bar. Then simply enter your email address and password and you will then be able to change the details that you originally provided.

If you would like to subscribe or unsubscribe from our mailing list, then log into YOUR ACCOUNT and click on the appropriate link.

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Can I receive more information about Lytton & Lily?

We are always pleased to add newcomers to our mailing list. Please use the Contact Us form and we will add your details or create an account online using the My Account button at the top of the website.

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What if I no longer wish to receive emails from Lytton & Lily?

That’s easy. As soon as you open your next email from Lytton & Lily, click on the 'unsubscribe' link at the bottom of the email and hit 'send’. Your name will be removed from our mailing list.

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MY ORDER

How do I place an order on www.lyttonandlily.co.uk?

Ordering on www.lyttonandlily.co.uk is easy and safe. Once you have selected the items you would like to purchase, click on the ADD button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Select CHECKOUT to proceed through the checkout process or CONTINUE SHOPPING to continue shopping on the site.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

You can also order over the telephone, by calling +44 (0) 1598 710488. Our Customer Service Team on hand to help with orders or enquiries between 10.00 am and 5.00 pm Monday to Saturday.

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Who do I contact if I have any questions?

When you are shopping with Lytton & Lily Online you are guaranteed the same great customer service that is something we’re proud of. You can contact us through our customer enquiry page, by emailing us on lyttonandlily536@btinternet.com, or if you prefer by calling us on +44 (0) 1598 710488. One of our Customer Service Team will be available to assist you from 10.00 am to 5.00 pm Monday to Saturday.

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What should I do if I experience problems on the website? 

If you encounter experience any problems or difficulties using or placing an order via our website which you feel we need to be made aware of, please contact our Customer Services Team immediately by telephone on +44 (0) 1598 710488, or alternatively by email to lyttonandlily536@btinternet.com, advising the problem, and where on our website this occurs.  We will investigate the problem as soon as possible and advise you accordingly.

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Will I get an order confirmation?

For every order you submit to www.lyttonandlily.co.uk, you will receive an order confirmation email. We recommend that you print and save for your reference. For your security, we will only send an order confirmation to your registered email address you have provided. Please be sure to enter your email address correctly to ensure that you receive your order confirmation. You can check your order status online at www.lyttonandlily.co.uk by logging into your account and selecting VIEW ORDER HISTORY.

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Will Lytton & Lily send an order acknowledgement via email?

Yes. An order acknowledgement will be sent to your registered email address.

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How can I find out the status of my online order?

It's easy. Go to MY ACCOUNT and Login then select VIEW ORDER HISTORY. You will find information about the status of your order. Sign in to view current orders as well as your Order History. You can easily repeat previous orders withus by entering the quantity of previously ordered items and Add to your basket.

Alternatively, you can call +44 (0) 1598 710488 six days a week, Monday to Saturday from 10.00 am – 5.00 pm and ask us to check your order status or email us at lyttonandlily536@btinternet.com.

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When will I receive my order?

When you purchase an item from www.lyttonandlily.co.uk, we will indicate the number of days we expect it to take for the item to leave us (i.e. Usually despatched within 2 days). We cannot guarantee how long it will take the third party delivery service, such as Royal Mail or our courier, to deliver the item to you.

Your order transaction ID number and your consignment number (if applicable) will be provided in your despatch email.

If your purchase is shipped using our couriers Interlink Express, we will provide you with a consignment number with which you can track your order online at www.interlinkexpress.com to see when the items you purchased will be delivered. Alternatively, you can click on the tracking link contained in your order despatch email.

Please also note that you shall be responsible for any items signed for at the delivery address you have nominated, regardless if you have not signed for the parcel yourself.

Visit our Delivery Policy page for our full delivery information.

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Can I make changes to my order after it has been submitted?

We will make every effort to accommodate any changes you make to your order prior to dispatch of your order. However our goal is to pack and ship your order as quickly as possible; therefore, we may not be able to allow changes to your order once submitted and processed. If you have any questions, please call +44 (0) 1598 710488 or email us at lyttonandlily536@btinternet.com.

You can check the status of your order by logging into your customer account at www.lyttonandlily.co.uk and selecting VIEW ORDER HISTORY.

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How can I cancel my order?

To cancel your order please return your Order Confirmation Email by Email and marked Urgent – Order Cancellation in the heading stating your intention to cancel your order. Alternatively please contact our Customer Service Team as soon as you can on +44 (0) 1598 710488 or email us at lyttonandlily536@btinternet.com. If your order has already been shipped please follow our Returns Procedure as set out in our Returns Policy.

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What are my rights under the Distance Selling Regulations?

If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us or in the case of furniture, collection arrangements made, promptly at your cost which will be notified to you at the time of cancellation.

You must inform us of the cancellation of the contract.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights as a Consumer under the Distance Selling Regulations are available from your Local Authority’s Trading Standards Office.

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I'm not comfortable ordering online. Can I call in my order?

Shopping on our website is safe and secure. Our site is verified daily as Hacker Safe and Secure by McAfee Secure™ We use Secure Sockets Layer (SSL) encryption to keep your information safe, and we never distribute your personal information to any third party without your express permission. However, you can place your order over the telephone if you prefer by calling one of our team on +44 (0) 15998710488 between 10.00 am and 5.00 pm Monday to Saturday.

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SHOPPING INFORMATION

Can I order by telephone?

You can always place an order by telephone between 10.00 am and 5.00 pm Monday to Saturday.

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Can I order catalogue items online?

You can order any catalogue product by using the item number found in the catalogue. Simply use the Search function located at the top of the website. Enter the item number in the search box.

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What forms of payment are accepted for online purchases?

We accept American Express, MasterCard, Visa, Visa/Debit, Visa Electron, Maestro UK, Maestro International.

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What kind of browser do I need in order to make online purchases from www.lyttonandlily.co.uk?

To make purchases online from this site, you must have an SSL enabled browser like Microsoft Internet Explorer. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers and platforms. Our site is optimized for Microsoft Internet Explorer version 7.0.

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What do I do if my product breaks down during the guarantee period?

Call our Customer Service team on + 44 (0) 1598 710488. You will be asked for details of the product number and date of purchase. Your despatch invoice provides this information and acts as your guarantee, so please ensure that you keep it throughout any guarantee period.

In the unlikely event that an issue has not be resolved to your satisfaction, please let us know by calling our Customer Service team on +44 (0) 1598 710488 any time between 10.00 am and 5.00 pm, six days a week (Monday – Saturday), or by sending us an email using our Contact Us form. Should you remain dissatisfied please write to the Customer Service Team, Lytton & Lily Vintage Home & Garden, Threshers Cottage, Brayford, Barnstaple, Devon, EX32 7QS, England.

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Why aren't all items from Lytton & Lily available to buy online?

Our store will sell up to 100,000 individual products over many different departments. Trying to replicate this choice online would make it difficult to ensure ease and speed of use for our customers.

Many of the items we sell online can be found in our store however, there may be instances when our store does not stock a full range or the item is out of stock, so we would always suggest you contact us before making a special visit.

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How can I get the best results from search?

Our search facility works by checking your search term against all the product titles and product codes currently on the website. It then shows products on the page that may match your query. You can search in broad terms such as box, or be more precise such as hat boxes. A generic term such as may return far too many results for you to sift through; however, if you put in a more precise term, then you will get a much more refined result to look at. You will get the most precise results by searching for a stock code, which you may have obtained from one of our catalogues or by visiting our store.

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Why is my item on backorder?

Items that are not available to ship when an order is placed are on backorder and will ship at a later date. Please note that while your credit card will be authorized on the date your order is placed, you will not be charged until we ship the item/s. We will provide you with an approximate ship date for your item(s) at the time you make your selection. Please be aware that backorder dates are approximate and subject to change. We will inform you by email or postcard if this date changes.

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Some of the products I ordered are on backorder. Is there an additional charge?

No. Your credit card will be charged for in stock items and for shipping. For a backordered item, we will charge your credit card when we are able to fill your order. There will not be an additional shipping charge.

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How can I get a VAT receipt for my order?

Your delivery invoice is your VAT receipt.

How can I reclaim VAT?

VAT for items purchased outside the European Union will automatically be deducted on purchase.

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Will I be charged VAT?

We charge VAT to deliveries going to countries in the European Economic Community (EEC see below). We do not charge VAT to deliveries going to countries outside the EEC.

EEC Member States subject to VAT are:

  • Austria
  • Belgium
  • Denmark
  • Finland
  • France (including Monaco)
  • Germany
  • Greece
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Portugal (including the Axores and Madeira)
  • Spain (including the Balearic Islands)
  • Sweden
  • UK and the Isle of Man

However, there are territories of the above Member states that are not subject to VAT:

  • Andorra
  • Jersey
  • Guernsey
  • The Canary Islands
  • Cyprus
  • Malta
  • Vatican City
  • Gibraltar

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Do you accept cheques?

We can accept cheques in £'s (Pounds Sterling) made payable to Lytton & Lily and providing a valid cheque guarantee card number, expiry date and card limit are printed clearly on the reverse. All cheques must clear through a UK clearing bank. We cannot accept cheques clearing through other countries or in other currencies. If you pay by cheque please allow up to 10 working days for clearance of funds by our bank. Any cheques returned to us Unpaid by your bank will incur an administration fee of £30 to cover the costs involved. We reserve the right to cancel your order should you fail to reimburse us this additional charge, if applicable (along with the outstanding payment for goods ordered) by an alternative method of payment). Your order will be processed once your cheque has been received by us and payment is cleared funds. Refunds for orders originally paid for by cheque shall be refunded in the form of a cheque. Alternatively we may be able to accept your credit card if you are ordering from outside the UK providing your card allows for payment to be made in Pounds Sterling.

When will you debit my account?

Your account will be debited when your order is despatched. If you have ordered furniture, your account will be debited at the point of purchase.

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Can I still place an order if the product availability is awaiting stock?

Yes. Awaiting stock means that we are expecting a supplier delivery to arrive in shortly. Once the supplier delivery has arrived we will despatch your order for delivery. If you wish to find out when a supplier delivery is expected for a product please feel free to contact us on www.lyttonandlily536@btinternet.com and we will do our best to provide an estimated delivery date.

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FURNITURE ORDERS

How is furniture delivered?

Furniture is shipped via our usual carrier or an alternate delivery service that allows us to reliably track your purchase en route to you.

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When will my furniture be delivered?

Delivery is by prior arrangement between Monday to Friday. A signature will be required on delivery. We cannot guarantee a precise delivery date or time.

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DELIVERY INFORMATION

What shipping and processing options are available?

We offer various types of shipping and processing: standard, free jewellery, express delivery and furniture.

Standard Shipping and Processing

Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped to arrive within five business days of receipt of your order. If there is a delay, we will notify you by mail or email. Some items may take longer, and items ordered together may not arrive in the same box. Some heavy or oversized items cannot be shipped outside the UK region.

Express Delivery and Processing

We can arrange express delivery to most UK destinations. If we receive your order by 12 noon Monday through to Thursday, you should receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday or Wednesday following a Bank or Public Holiday. Please Note: express service is not available for some oversize items, out of stock items or to some rural areas.

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Free Jewellery Shipping

Free delivery is available on orders consisting of jewellery only shipped to an address within Mainland UK region.

Deliveries To Multiple Addresses

If you would like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.

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Can orders be shipped to a P.O. Box?

Unfortunately we are unable to delivery to a P.O. Box so please ensure you provide a full UK region address. Please also note that you shall be responsible for any items signed for at the delivery address you have nominated, regardless if you have not signed for the parcel yourself.

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Do you deliver to my address?

We deliver to most postal areas in the UKregion but geographical location and carrier availability can restrict our service. Delivery of certain products to the Channel Islands, Isles of Scilly, Isle of Man, and Republic of Ireland may not always be possible.

Delivery exceptions

Next Day Delivery Service - Weekend Ordering

For many areas the order cut-off time for a Monday next day delivery (excludes Bank Holidays) will be 12 noon on the previous Friday, but for the following postcodes, you'll need to make sure you order by 12 noon on the previous Thursday: AB; BT; DD8-11; GY; IV1-2; JE

Next Day Delivery Services are not available for the following postcodes: HS; IM; IV3-11, 14-28, 40-49, 51-56, 63; KA27-28; KW; PA41-50, 60-78, ZE

Next Day Delivery services are not available on Saturdays for the following postcodes: IV12-13, 30-33,36; PA20-23, 25-32, 34-35, 37, 39-40; PH19-26, 30-44, 50; TR21, 23-25; BT31-32, 38-39, 44, 51-54, 57, 60 -61, 63-65, 68-69, 76-77, 80-81

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Are there any places where delivery might take longer?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. Click here for a full list of postcodes where this is the case.

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When will my products be delivered?

We aim to dispatch all orders within 5 working days, although most items in stock are dispatched sooner. Once dispatched we will notify you by email so that you know your goods are on their way.

All delivery timescales are subject to stock availability. If an item you have ordered is temporarily unavailable or out of stock, we will contact you with an expected delivery date and keep you up to date with your order status. Should you decide not to wait for the items to come back into stock, you may choose to cancel your order or change your order.

Most of our items that can be delivered by Royal Mail or our courier and should arrive within 5-7 days or less; this includes many furniture items that can be delivered by Interlink Express, such as chairs, small furniture items. Larger furniture items that are in stock are delivered within 1 to 3 weeks, depending on your location.

If you haven’t received an Order Acknowledgement email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please contact our Customer Services Team by telephone on +44 (0) 1598 710488 any time between 10.00 am and 5.00 pm, 6 days a week (Monday to Saturday) or email us at lyttonandlily536@btinternet.com.

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What time of day do you deliver?

If we use Royal Mail to deliver your order then this will be governed by the normal Royal Mail Schedules applicable to your location.

Courier delivery is normally made between 9.00 am and 6.00 pm Monday to Friday.

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What if I'm not in when you deliver?

If you are not in when the carrier attempts to deliver, the courier will leave a card with clear instructions on how to re-arrange delivery to a suitable time or provide instructions how you may collect your order.

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What if my order hasn't arrived?

If your order was shipped by Courier, this will be advised in our despatch email sent to you. Follow the instructions in the email to the Courier Website and Choose Track Deliveries enter the Consignment Note Number to determine current status.

First of all, view your order online. Log in to your Account and view Your Order History. If your order has been despatched and has not arrived within the expected time period and you require further assistance, please click here to email our Customer Services Representatives or call us on +44 (0) 1598 710488 any time between 10.00 am and 5.00 pm, 6 days a week (Monday to Saturday).

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What if only part of my order has arrived?

If you have ordered more than one item on your order, please bear in mind that products may be sent out from multiple locations and therefore may arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, contact our Customer Services Representatives on +44 (0) 1598 710488 any time between 10.00 am and 5.00 pm, 6 days a week (Monday to Saturday) or email us at lyttonandlily536@btinternet.com.

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What if my order arrives damaged?

If your order arrives damaged please report the matter immediately to our Customer Service Team on + 44 (0) 1598 710488 (10.00 am to 5.00 pm, 6 days a week (Monday to Saturday. Closed Sunday, Christmas Day, Boxing Day and New Year’s Day) or email us at lyttonandlily536@btinternet.com.) Please click here for our Online Returns Form.

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INTERNATIONAL SHIPPING

Do you deliver or send products outside the United Kingdom?

We do deliver to the Republic of Ireland and regularly send products outside the UK region, including BFPO addresses. We do however reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address, hotel address or PO Box. If this affects an order you place, we will notify you as soon as possible.

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Can orders be shipped to foreign countries?

We are able to ship outside of the UK region. For further information please call +44 (0) 1598 710488 or email us at lyttonandlily536@btinternet.com. We reserve the right to refuse any order where we feel the International shipping costs (or potential return costs to our customer) are inappropriate to the order value. Please note our International shipping prices are approximate and for guidance only. The international delivery costs quoted covers the dispatch of goods to you only and do not include any duty/taxes or additional charges that may be required to be paid by you upon delivery. These charges cannot be calculated by us and shall remain your responsibility to pay upon receipt.

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Can I place an order from a foreign country?

To place an order from a foreign country for delivery within the United Kingdom region you can place your order online or by telephone. For further information please call +44 (0) 1598 710488 or email us at lyttonandlily536@btinternet.com.

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RETURNS AND EXCHANGES

What is Lytton & Lily’s Return Policy?

At Lytton & Lily, we take great pride in the quality of our products. Attention to design, materials, safety, and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. We cannot accept returns on personalized, customised, sale or special order items, or on items damaged through normal wear and tear. Gift Registry items may be returned within 30 days of the event.

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How do I return goods?

Returns are easy. To learn how to return an item you purchased from www.lyttonandlily.co.uk or how to return an item purchased in our store, please click here to review our Returns Policy.

You can return the merchandise by post for a refund or replacement. To make a return by post simply complete the Downloadable Return Form. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your goods. Be sure to obtain a receipt for your package.

Send the package to:
Lytton & Lily Vintage Home & Garden

Threshers Cottage

Brayford

Barnstaple

Devon

EX32 7QS


We will process your return and follow your instructions.

If you do not have your original invoice or your returns form this can be downloaded from our website or alternatively please send a letter with your goods that includes the following information:

Your Name
Your Address
Your Phone Number
Your Email Address
Transaction ID
Item Description/Name/Product Code
Reason for Return
Action to be taken upon return (i.e. replacement please)

Return your package to the address listed above. If you have any questions please call +44 (0) 1598 710488 six days a week, 10:00 am — 5:00 pm (Monday to Saturday) or email us at lytton andlily536.com.

.

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Where do I find a return label?

To print your return label for a www.lyttonandlily.co.uk purchase, please click for our Online Return Label to print a new label. Use the lower part of the form as your label.

www.lyttonandlily.co.uk only accepts returns for purchases placed online only. In order to ensure that your return is processed in a timely manner, please make sure that you only choose this option for items purchased via our website. Items not purchased via the website will l not be accepted and will be returned to the sender.

Jewellery items purchased from www.lyttonandlily.co.uk must be returned by mail within 14 days of receipt for a refund, credit or exchange. The item must be returned in its original condition and in its original packaging. We regret that we cannot accept returns on pierced jewellery unless it was received faulty or damaged. Faulty or damaged items should be reported to us within 24 hours of receipt.

For further assistance please call Customer Service Team on +44 (0) 1598 710488 six days a week from 10.00 am to 5.00 pm (Monday to Saturday) or email us at lyttonandlily536@btinternet.com.

*To print your Return Label, you will need Adobe® Reader®. If you don't already have it, get it here.

Not what you were expecting?

Returns are easy and convenient at www.lyttonandlily.co.uk. Simply complete the Online Returns Form and enclose with your parcel. Use the lower part of the form as your Returns Label. Please ensure that you retain a proof of postage.

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Can I return items I purchased at www.lyttonandlily.co.uk to the store?

Unfortunately we are not currently able to accept online returns at the store. Please use our Online Returns Form to accompany an exchange or return for www.lyttonandlily.co.uk products to us by post. Visit our Returns page to get all the details and print your Returns Form.

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Returning a Gift

If you're returning a gift that was sent to you, follow the instructions above and you'll receive your choice of a credit to a Lytton &Lily Account, or a store credit note.

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Returning by Post

Just fill out the return form shown here, use the Online Returns Form and enclose this with your order and send it back to us! Click here to learn more.

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A few important notes:

Furniture cannot be returned to store and must be returned by a reputable carrier. Certain items we carry are online exclusives, and therefore not returnable to stores.

The cost of shipping may not be refunded.

If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. If you keep the bonus gift you will be charged for its value.

If you have any questions, or would like more information, please call our Customer Service Team + 44 (0) 1598 710488 or email us at lyttonandlily536@btinternet.com.

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How are returned items credited back to me?

You may exchange or return merchandise for a full refund based on the original form of purchase. If you paid with a gift card, the debited amount will be returned to your Customer Account, enabling you to reuse towards future purchases online, in store or via catalogue. If you are returning a gift, you may choose either a credit to your Lytton & Lily account or a store credit note which can be used at our store.

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How long will it take to receive a refund from returned products?

The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

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WEDDING AND GIFT REGISTRY

What is Gift Registry at Lyttonandlily.co.uk?

The Gift Registry is our gift registry service. We offer a complete gift service, whether you are newly engaged and want to create your own registry or wish to view a couple's registry, please contact us if you require further assistance and purchase items directly from their list online and in our store. For further information click here or call us on +44 (0) 1598 710488 or email us at lyttonandlily536@btinternet.com.

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GIFT CARDS AND PROMOTIONAL DISCOUNTS

How do I use a promotion code?

Add products to your basket in the usual manner then go to checkout. On the “In Your Shopping Bag page enter the promotion code into the Discount Code box. Select Amend and the relevant amount will now be deducted from your total.

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How do I purchase Gift Card online?

It is easy to purchase a Gift Card online. Click here to order a Gift Card online or call +44 (0) 1598 710488 and one of our sales team will be happy to help you. Gift Cards are available in any denomination. The Gift Card will arrive in a special gift package with your personalized message, along with a copy of our latest catalogue for easy shopping. There is no shipping and processing charge for Gift Card if you select Standard Delivery (within 5 business days).

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How do I redeem Gift Card?

Gift Cards may be redeemed online, by phone, or at our store. To redeem online, enter the serial number in the Voucher Redemption box on the Confirm Basket page during checkout.

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GIFT WRAPPING

Will my items be gift-wrapped?

Purchases from www.lyttonandlily.co.uk can be gift wrapped. During the checkout process you will have the option of writing a gift message for in your order which will arrive with your gift package. 

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PRICING

Are prices on www.lyttonandlily.co.uk are subject to change?

Prices on www.lyttonandlily.co.uk are subject to change without notice.

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SECURITY AND PRIVACY

How does www.lyttonandlily.co.uk use my personal information?

At www.lyttonandlily.co.uk we respect our customers and understand that you are concerned about privacy. We have put in place policies intended to ensure that your personal information is handled safely and responsibly. Read our Privacy Policy for further information.

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I currently receive emails from Lytton & Lily. What will you do with my email address?

We will continue to send you informative emails keeping you up to date on all the latest trends, sales and events that are happening at Lytton & Lily. As always, your personal information will be protected as outlined in our Privacy Policy.

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Will Lytton & Lily sell or rent my email address information to other companies?

We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. We do not share or sell your email address or other information to any third parties unless pre-authorised by you.

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How safe is shopping on www.lyttonandlily.co.uk?

We realise how important it is to securely store any information that you provide. www.lyttonandlily.co.uk maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Our site holds a McAfee SECURE Certificate which means that our website has passed a stringent and rigourous set of daily security tests that helps address your security concerns like hackers stealing your confidential information.

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When I submit credit card information online, is it secure?

www.lyttonandlily.co.uk has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the www.lyttonandlily.co.uk ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption and Secure Credit Card Payment Pages are authenticated by Comodo Securetill. Also please ensure that the Closed Padlock is displayed in your browser. All of these features are designed to improve our security and render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.

To help ensure others will not have access to your credit card information while on our website, we recommend you log off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place. If you are using a public computer we recommend that you delete the temporary internet browsing files to help protect you further.

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Does my computer need to accept cookies to shop at www.lyttonandlily.co.uk?

Yes - Our current technology platform requires that your browser be set to accept cookies to access certain features.

Cookies are small bits of information that are sent by a website to be stored in your web browser, so that the cookie can later be read back from your browser the next time you return to that website. The cookie is saved as a text file in the browser's directory and is stored in RAM while the browser is running. Also, the cookie may be stored on the computer's hard drive once you leave the website. Further information regarding the use of cookies can be found at www.allaboutcookies.org.

www.lyttonandlily.co.uk is committed to continually improving our visitor's experience with our website. Cookies are currently the only way to effectively identify a unique anonymous visitor and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies cannot be used to retrieve personal data from your hard drive, install a virus, get your email address, or obtain any information about who you are.

We only use the information that we gather from the use of cookies to understand usage patterns, offer personalised features, or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

The use of cookies is a standard Internet practice and most major websites use them.

We use cookies in order to improve your shopping experience. When you visit www.lyttonandlily.co.uk, your cookie helps us keep track of your order as you shop at our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions.

We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfil contracts with our business partners. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

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How can I contact Lytton & Lily about a potentially fraudulent website or email?

Protect Your Personal Information. Recently, there has been an increase in the number of websites and emails that try to lure customers into providing personal information. Often these emails or websites solicit charitable donations under the name of reputable companies or offer gift cards in return for information. Lytton & Lily does not solicit charitable donations in this way, sponsor these websites, nor are we affiliated with the site operators. If you are aware of any potentially fraudulent websites or emails, please forward the information tolyttonandlily@btinternet.com or call us at +44 (0) 1598 710488 so that we can follow up.

View our full Security and Privacy Policy.

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BUSINESS AND CORPORATE

Do you offer discounts on corporate or bulk orders?

When you make a large, one-off purchase through our Business team, you may be able to benefit from discounts.

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Still haven't answered your question(s)?

Please fill out our Contact Us form and send us your question.

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